Frequently Asked Questions
Everything you need to know about shopping with KoalaGP.
How long does shipping take?
Standard shipping typically takes 3-7 business days within the country. International orders may take 10-15 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day return policy for most items. Products must be in their original packaging and unused condition to qualify for a full refund.
Which payment methods do you accept?
KoalaGP accepts all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure and seamless checkout experience.
How can I track my order?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress in real-time.
Are your products covered by a warranty?
Yes, most products at KoalaGP come with a standard 12-month manufacturer warranty against defects in materials or workmanship.
Do you offer international shipping?
We currently ship to over 50 countries worldwide. Shipping costs and delivery times are calculated at checkout based on your specific location.